When you make a purchase in our store, we collect the personal information you provide, such as your name, address, phone number, and email. This information is used exclusively to process orders, shipments, and communications related to your purchase.

When you browse our site, we also automatically receive the IP address of your device, which helps us understand your browser and operating system to improve your user experience.

Email marketing:

With your authorization, we may send you emails about Solz, our products, launches, and relevant news.

We use your information to:

• Process orders and payments.
• Send confirmations, updates, or notifications about your purchase.
• Resolve questions or concerns regarding our products and services.
• Conduct surveys or analysis to improve our offering.
• Communicate with you, always with your prior consent.

When you provide us your personal information to complete a transaction, verify your payment method, arrange a shipment, or process a return, we understand that you consent to its use for that specific purpose.

If we request your information for other purposes —such as communications or marketing— we will ask for your explicit permission or give you the option to decline.

You may withdraw your consent at any time by writing to us at info@solz.co.

Your personal information will not be shared with third parties, except in the following cases:

• If you give us explicit authorization.
• If required by law (for example, a court order or legal process).
• If necessary to protect the rights, property, or safety of Solz.
• If we work with logistics or technical partners who need data to provide specific services (such as shipping or payment processing). In these cases, such providers are obligated to keep the information confidential.
• We may share non-personal, aggregated data (for example, browsing statistics) for analytical purposes, without including information that identifies users.
  
  
  

Like most websites, Solz uses cookies to improve your experience. These small technological tools allow us to recognize your browser, remember your preferences, and facilitate future visits.

We use cookies to:

• Keep your session active while browsing.
• Remember your language or country preferences.
• Conduct anonymous browsing behavior analysis to optimize our services.

We also use Google Analytics and similar services to understand how visitors interact with our site. These services do not collect personally identifiable information. You can disable cookie use through your browser settings or using the official Google Analytics opt-out add-on.

We reserve the right to modify this policy at any time. Any changes will be published on this same page, and the update date will appear at the bottom of the document. Continued use of our site after such modifications implies acceptance of the changes.

In the event of a merger or acquisition of the company, customer information may be transferred to the new owners to ensure continuity of service.

All content available on this site —including texts, photographs, illustrations, logos, designs, graphics, videos, animations, and trademarks— belongs to Solz or third parties with express authorization.

Copying, modifying, distributing, or using any content for unauthorized or commercial purposes is prohibited. Any misuse may result in legal action.

This policy and all relationships arising from its use are governed by the laws of the Republic of Colombia. Any dispute will be resolved before the competent courts of Bogotá, D.C., expressly waiving any other jurisdiction.